Friends don’t let friends use GoDaddy

Today I received a phone call from GoDaddy. The representative inquired if I was still using the three SSL certificates that I purchased in 2007. I confirmed that I was. He then told me that since they were 1024-bit certificates, the U.S. government requires that they be discontinued by Dec. 31, 2013. That was factual error #1. It’s not the government but The Certificate Authority / Browser Forum that is requiring its members to deprecate 1024-bit SSL before Jan. 1, 2014.

Since GoDaddy no longer issues 10-year certs, the solution he offered was to issue new 5-year certificates, and they’d ‘refund the difference’ afterwards. I asked if they supported longer keys lengths such as 4096 bit. He didn’t know, apologized several times as he looked it up, and then told me that they did not. Factual error #2. GoDaddy currently supports key lengths from 2048 to 4096 bits.

Realizing that I had a barely trained sales droid that knew very little about SSL, I asked him how much it would cost to issue the new certs. The total for the 3 certs would be $892.37. I informed him that was not going to happen, thanked him for his time, and hung up.

Instead, I logged onto GoDaddy’s cert site, opened each SSL certificate in turn, clicked the “Re-Key” button, and uploaded a new 2048-bit CSR. Moments later I had new GoDaddy CA signed 2048-bit SSL certs issued for free.

Thanks for the “help” GoDaddy. That’s the kind of “service” that insures I’ll continue to steer business away from your predation.

One Reply to “Friends don’t let friends use GoDaddy”

  1. Haha, typical GoDaddy. I use Gandi.net now (mostly I just like their motto), but the free SSL cert is a nice touch. I had a funny experience with GoDaddy. I had a domain that I let lapse and it fell into “Redemption” status. GoDaddy wanted to charge me $80 to renew it, but allowed me to transfer it out to another registrar (obviously a much cheaper alternative). Great planning.

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