This evening our IP phone service went AWOL again. Apparently Packet 8 had a database issue where they lost a cluster of accounts. Ours was one of them so when we tried making a call, it didn’t work. Fortunately, we have three other phone lines in the house with which to call them.
They fixed the problem in about 10 minutes and are giving me a $4 credit for the inconvenience. I’m not as happy as if it hadn’t happened, but twice now I’ve called with a problem and I get a support person very quickly. They resolve issues very quickly as well. I am quite satisfied with their technical support thus far.