It’s all too common that customer service leaves much to be desired. Today I was quite surprised when I received excellent customer service from my telephone provider, VoicePulse. I was able to call out, but people weren’t able to call me.
So I called and inquired. Matt, in Newark, NJ answered my call. I explained the problem. He looked into briefly. Then, wonder of wonders, he explained exactly what the problem was. It turns out it was an issue they already knew about but the extent was greater than they realized. He demonstrated that he actually understood exactly the problem because he asked for another number where he could reach me. No more than an hour later, he actually called back to let me know the problem was fixed!
That’s what I call service. Thank you Matt @ VoicePulse, for surpassing my expectations.